Terms & Conditions
All products are supplied on the understanding that you accept the following
terms and conditions which do not effect your statutory rights.
Most products are handmade using natural materials and so we can only give
approximate sizes. The size examples are taken from the largest point and are
given in centimetres. We require that you accept a size tolerance of plus/minus
5% of those described. The natural materials used may have colour variations
between like products and the images shown on our website. If colour or size
is of the utmost importance we suggest you contact us prior to ordering so we
can provide the best possible description of our current stock.
In order to provide you with a very secure payment process we use Sage Pay, a
third-party payment service provider. If you have any questions regarding the
online card payment system, contact Sage Pay at: firstname.lastname@example.org
Our website is designed to comply with all relevant regulations in force for
online purchasing. Your personal and payment details are handled with the utmost
We hope you will allow us to email you with features and product information
that may be of interest to you. If you agree to register for this service we
will not pass any of your contact details to any third party. Should you register
and later wish to unsubscribe you can do this by emailing email@example.com
If you DO NOT wish to register, ensure the "register now" box is unchecked
on the contact/order form before submitting.
It may be necessary for us to refund the payment in the event that we cannot
dispatch your order within 5 days. Payment will be taken immediately prior to
We endeavour to dispatch your order within 5 working days. If we anticipate
a delay beyond 14 days we will notify you. In the event that we cannot fulfil
your order we will notify you that we have cancelled it.
You may return any unused items provided you notify us within 7 days of delivery,
however you are responsible for arranging and paying the cost of returning such
items safely. We will issue a refund when the goods are received by us provided
they are in their original condition.
If you request us or the delivery service to leave items in an unsecured place,
neither Somerset Levels or the delivery service will be liable for any
loss or damage this my cause.